Effective Date: November 1, 2025
Company Name: The Craft Cave
Location: Maple Ridge, British Columbia, Canada
Introduction
At The Craft Cave, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase products, or interact with us.
We comply with the British Columbia Personal Information Protection Act (PIPA) and other applicable privacy laws.
Information We Collect
We may collect the following personal information:
- Name
- Email address
- Mailing/shipping address
- Phone number (if provided)
- Payment information (processed securely by third-party payment providers; we do not store card details)
- Order history
- Information voluntarily provided through contact forms, email, or social media
We may also collect basic website usage data through cookies or analytics tools, such as:
- IP address
- Browser type
- Pages visited
How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate regarding orders, support, or inquiries
- Send optional promotional emails (with consent)
- Improve our products and website experience
- Maintain business records as required by law
Sharing Your Information
We do not sell or rent personal information.
We may share information with trusted third-party service providers for purposes such as:
- Payment processing
- Shipping and delivery
- Website hosting or analytics
- Email marketing (only with your consent)
These providers are only allowed to use your information as necessary to perform services for us.
Consent
By providing personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee security of data transmitted over the internet.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent to marketing communications
To make a request, contact us at the information below.
Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing experience. You may disable cookies in your browser settings, but some features may not function properly.
Contact Us
If you have questions about this policy or wish to request access/corrections to your information, please contact:
The Craft Cave
Email: fun@thecraftcave.ca
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.